Support
Answers to common questions. Still stuck? Email us and we’ll help.
How do I show my photos?
When ComfyViews first opens it asks to use your photos. Choose Allow Full Access, then pick the albums you want in Albums. Your Apple TV must be signed in to the same Apple Account as your iPhone, with iCloud Photos turned on.
If you said no earlier, open the Apple TV’s Settings › Privacy & Security › Photos › ComfyViews and turn access on.
My Shared Albums or newest photos don’t show up.
Check that Shared Albums is turned on in the Apple TV’s Settings › Users and Accounts › iCloud. New photos can take a few minutes to reach the Apple TV after you take them.
Why won’t Apple Music play?
Apple Music needs an Apple Music subscription on the Apple Account used by the Apple TV. If music stops after the app is reopened, choose the playlist again from Home or Quick Controls.
How do I set the weather location?
In ComfyViews, go to Settings › Clock & Weather and search for your city, enter a postal code, or use the Apple TV’s location. Weather comes from Apple Weather.
Does ComfyViews use AI?
Only Apple’s private, on-device photo smarts: finding faces and the horizon so photos are framed and level, and skipping blurry shots and screenshots. It all runs on your Apple TV; nothing is uploaded, and nothing is used to train AI. There’s no generative AI: ComfyViews never creates or changes your photos. More in the privacy policy.
I forgot my passcode.
For your security the passcode is stored only on that Apple TV and we can’t reset it. Deleting ComfyViews and installing it again clears the passcode. Your albums and look choices may need to be picked again; your purchases come back with Restore Purchases.
How do I subscribe to, restore or cancel Business mode?
Business mode starts with a one-week free trial, then renews monthly or yearly until you cancel. To restore it on another Apple TV, open Business mode and choose Restore Purchases.
To cancel, open the Apple TV’s Settings › Users and Accounts, choose your account, then Subscriptions. You can also manage it from an iPhone in Settings › your name › Subscriptions. Cancel at least 24 hours before it renews to avoid the next charge.
Something on the screen stays still too long. Will it hurt my TV?
Turn on OLED Care in Settings › Mode & Tools. It gently moves the clock and widgets and refreshes the picture so nothing stays in one place for hours. Night Mode can also dim or turn off the display at night.
Which Apple TVs does ComfyViews work on?
Apple TV 4K (2nd generation, 2021) or later, running tvOS 27 or later. The Apple TV HD and the first Apple TV 4K (2017) can’t update to tvOS 27, so they aren’t supported.
Contact us
We usually reply within two business days.